1. Were user manuals available?
2. Was the content of the user manual helpful & comprehensive?
3. Was the information regarding relevant Acts, Rules & policy available?
4. Did you receive assistance from the Investor Helpdesk, if availed?
5. Did you receive SMS/E-mail notification about the status of your application?
6. How do you rate your experience on a single window system?
7. Was the portal user friendly?
8. How do you rate grievance redressal mechanism?